Welcome to HeavenNuts. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website (www.heavennuts.in) within India and includes provisions related to Razorpay-enabled payments.
1. Shipping Coverage
We currently offer shipping only within India. Orders placed on our website are delivered to all major cities and towns across the country.
2. Delivery Timeline
Orders are processed and dispatched within 1–2 business days of payment confirmation.
Typical delivery time: 3–5 working days from dispatch.
Note: Business days exclude Sundays and public holidays. Delivery to remote areas may take longer.
3. Shipping Charges
Flat rate: ₹120 per kilogram (kg) of total order weight.
Calculated automatically at checkout.
No free shipping is applicable for any order or promotion.
4. Order Weight and Rounding
Shipping weight is rounded up to the next full kilogram:
Examples:
1.2 kg → charged for 2 kg = ₹240
2.8 kg → charged for 3 kg = ₹360
5. Payment Processing
All payments are securely processed via Razorpay Payment Gateway, supporting:
Credit/Debit Cards
UPI
Net Banking
Wallets
HeavenNuts does not store any sensitive payment information. All payment data is handled by Razorpay in compliance with PCI-DSS security standards.
6. Order Confirmation
Orders are confirmed only upon successful payment via Razorpay.
You will receive a confirmation email/SMS with your order details and invoice once payment is received.
7. Order Tracking
Tracking details will be shared via email or SMS after dispatch. You can track the shipment using the provided tracking number.
8. Courier Partners
We use reputed logistics providers including:
Delhivery
Blue Dart
DTDC
India Post
9. Delivery Address Responsibility
Customers are responsible for providing accurate:
Name
Phone number
Pin code
Complete shipping address
HeavenNuts is not liable for delays or failed deliveries due to incomplete/incorrect information.
10. Delays and Force Majeure
HeavenNuts is not liable for delays caused by:
Natural disasters
Government orders
Transport strikes
Health emergencies (e.g., pandemics)
11. Risk and Title
Ownership and risk of products pass to the customer once handed over to the courier. We are not responsible for damage or loss after dispatch.
12. Failed Deliveries and Re-attempts
If the delivery fails due to customer unavailability or incorrect address:
We will attempt to contact you.
Re-shipping is subject to additional shipping charges, which must be paid via Razorpay before the second dispatch.
13. Refunds and Shipping Charges
If an order is canceled or returned (as per our Return Policy), the shipping charge is non-refundable.
Approved refunds will be processed via Razorpay and credited to the original payment method within 7–10 business days.
14. Contact Us
HeavenNuts Customer Support
📧 Email: contact@heavennuts.in
📞 Phone: +91 7006351701
📍 Address: Srinagar, Jammu & Kashmir – 190006