1. Use of the Website

You must be at least 18 years old or accessing the Site under the supervision of a parent or legal guardian.
You agree to use the Site for lawful purposes only and in a manner that does not infringe upon the rights of others or restrict or inhibit their use of the Site.

2. Account Registration

To purchase products or services, you may be required to register an account.
You are responsible for maintaining the confidentiality of your login details and for all activities under your account.

3. Product Information

We strive to display accurate information, including product descriptions, images, and pricing.
However, all images and descriptions are for illustrative purposes only. Actual products may differ slightly due to natural variations.

4. Pricing and Payment

All prices are listed in INR and include applicable taxes unless otherwise stated.
We reserve the right to modify pricing without prior notice.

Payment Methods:
We accept payments via Razorpay, which supports credit/debit cards, net banking, UPI, and popular wallets. All transactions are encrypted and processed through Razorpay’s secure payment gateway.

Important Note:
We do not store your payment information (like card numbers or UPI IDs). Razorpay handles all sensitive data in accordance with PCI-DSS compliance.

5. Orders and Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or reject your order due to reasons such as:

• Product availability

• Pricing or typographical errors

• Payment authorization failure

• Suspicion of fraudulent activity

6. Shipping and Delivery

Shipping is available to locations listed on the Site. Costs and estimated delivery times are provided at checkout.
Delays may occur due to weather, logistics, or other external factors. We are not responsible for such delays.

7. Returns and Refunds

Refer to our Return Policy for complete return and refund guidelines.
Products must be returned in original packaging and condition. Certain items may be non-returnable due to hygiene, perishability, or customized nature.

Refunds for online payments will be processed via Razorpay and credited to your original payment method within 7–10 business days.

8. Intellectual Property

All content on this Site—including logos, images, text, and graphics—is owned by Heaven Nuts or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, or distributed without written permission.

9. User Conduct

You agree not to:

• Use the Site for illegal activities

• Upload malicious software or code

• Disrupt or interfere with the Site’s security or functionality

10. Limitation of Liability

Heaven Nuts is not liable for indirect, incidental, or consequential damages arising from the use—or inability to use—the Site or its products.

11. Indemnification

You agree to indemnify and hold Heaven Nuts, its affiliates, and employees harmless from any claims, damages, or liabilities due to your violation of these Terms.

12. Governing Law

These Terms are governed by the laws of India.
Any disputes shall be resolved exclusively in the High Court of Jammu & Kashmir at Srinagar.

13. Modifications

We reserve the right to change these Terms at any time without prior notice. Continued use of the Site after such changes constitutes your acceptance.

14. Contact Us

For questions about these Terms or our payment policy, contact us:

• Email: contact@heavennuts.in

• Phone: +91 7006351701

• Address: Srinagar, Jammu & Kashmir – 190006